All work Example engagement

Lead capture and routing with n8n

Bringing enquiries from web forms, WhatsApp, ads and missed calls into one workflow that replies fast and assigns an owner.

  • Servicen8n workflow automation
  • Typical sectorService businesses and dealerships

The problem

Enquiries arrive through the website, WhatsApp, Facebook lead ads and missed calls, and land in different inboxes. Some wait hours for a reply, some are answered twice and some are never followed up.

What gets built

  • An n8n workflow that collects enquiries from each channel in one format
  • Duplicate checks against existing contacts
  • Scoring and routing rules agreed with the sales team
  • An instant acknowledgement by WhatsApp or email
  • Logging to a sheet or CRM, a daily summary, and error alerts with a manual fallback

What it aims for

  • Aim: acknowledge every enquiry within minutes instead of hours
  • Aim: no enquiry without a named owner
  • Aim: a daily view of where leads come from and what happened to them

Typical tools

  • n8n
  • WhatsApp Cloud API
  • Twilio
  • Google Sheets
  • Webhooks

This is an example engagement describing a typical project. It is not a client case study, and the aims are goals rather than measured results.

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